The New Art of War
Premise: When people are confronted with conflict, the available styles of dealing with it are accommodating, forcing, avoiding, compromising, or collaborating with each other. What might be the most appropriate manner of reacting often depends on the circumstances, our personalities, prior interactions, and the political or economic power one has over the other.
Statement of Purpose: Conflict happens when people disagree about something. Despite the fact that we have a lot of similarities, as long as everyone is different from everybody else, we will have conflicts. It happens, and it is a natural part of life and work. In order to have productive and constructive interactions, there must be informal processes, skills, and techniques for approaching and resolving disagreements. Negotiation is that informal process of getting what you need and understanding the motivations and interests of the other side to bring about a win-win outcome.