4Civility Institute .Ireland © 2017

Contract Ombuds

The purpose of this service is to increase the long-term health and performance of organizations while enriching the lives of its members. People can affect systems as much as systems affect people, and part of an Ombuds role is to allow people to influence the systems which influence them in a manner least disruptive to the workplace.

For a contract Ombuds service to work, its users must believe that people are important, not mere "human resources" to be used and discarded. By bringing out the best in its people an organization can reach optimal effectiveness and create a healthier workplace.  Organizational development through an Ombuds service uses social science to get things done. It targets the organization's culture, including systems, processes, and rewards. By working on "people" issues, it allows positive and lasting change at relatively low cost.  Ongoing training and education with appropriate coaching can be an effective method to begin change management. 

 

Training Package to be presented monthly to staff and faculty:

  • Interpersonal Skills                                        

  • Supervising People

  • Motivating People

  • Courageous Communication

  • Effective Listening

  • Negotiation Skills

  • Cultural Diversity

  • Customer Service

  • Coaching

  • Conflict Resolution Skills

  • Appreciative Inquiry

  • Team Building

Services provided:

  • Around the clock reporting with online monitoring and immediate intervention for emergencies/threats and no longer than 12 hour response for non-emergency contacts

  • Personal visits with staff or faculty as required on or off campus

  • Posted office hours for visitors

  • provide mediation, conciliation, facilitation, coaching or other intervention services

  • provide periodic training courses for departments or units

  • meet with the President of the University or her designee monthly or as needed to report on climate

  • train and groom the permanent University ombudsman when and if the position is created

  • establish a network of outside resources pertinent to conflict engagement.